Cancellation and Refund Policy

SweetKhana.com offer cancellation only if you met the following conditions

1) Order placed in the time frame 2:30PM to 3PM won’t be eligible for cancellation since the order will be processed as soon it is received.

2) For the order placed from 12AM to 2:30PM , user have to inform us before 2:30PM on the same day.

3) For the order placed from 3PM to 12AM , user have to inform us before 2:30PM on the next day.

SweetKhana.com offer refund only for the following two conditions

For Tamil Nadu Products

1) If the product is not received even after 5 working days ( Saturday & Sunday Excluded ) within Tamil Nadu and 10 working days ( Saturday & Sunday Excluded ) outside Tamil Nadu.

2) Product lost while shipping.

Please make sure that you intimate us atleast 2 days before the mentioned time frame , in the mean time please call to local courier hub and inquire the status of your parcel too.

For Andhra Products

1) If the product is not received even after 5 working days ( Saturday & Sunday Excluded ) within Andhra and 10 working days ( Saturday & Sunday Excluded ) outside Andhra.

2) Product lost while shipping.

Please make sure that you intimate us atleast 2 day before the mentioned time frame , in the mean time please call to local courier hub and enquire the status of your parcel too.

SweetKhana.com cannot offer refund for the following reasons

1) Shipment cannot delivered because of the buyers unavailability.

2) Shipment cannot be delivered because of the wrong address.

3) Wrong orders placed by the customer and once the product is shipped.

4) User didn’t intimate us in the mentioned time frame.

5) Recipient refused to accept the order.